In addition to our live operator service we also provide automated call answering.
‘Auto Attendant’ & ‘Interactive Voice Response’ phone systems
AA or IVR phone systems are also ideal for information lines where the caller can access the information they require efficiently and quickly using their keypad rather than talking to a human.
Our automated call system can be tailored to your specific needs allowing you to ask callers if they’d like to leave a message, listen to an announcement or be put through to a live operator.
These systems are popular with busy switchboards which need to route calls automatically to the correct department or person.
Some of our London virtual office clients use this as an out of hours call answering option where the caller can hear a message or be put through to an emergency contact number - this has the added benefit of allowing your customers to contact you in emergencies without providing them with your out of hours or personal contact number.
We have great experience in setting up and managing automated call answering services and we can advise you on best practice and ensure your solution has no dead-ends or broken loops.
Great for 24/7 out of hours support
Switchboard options from menu
Message leaving facility
Automatic transfers to departments or individuals by keypad selection
Keeps your mobile number private
Automated answering offers some great advantages to businesses of all types however if you want to receive personal details or bookings we highly recommend using our live call operator service.
Phone 0800 018 0418 free from any land line to experience automated answering