Telephone Answering
What can you come to expect from a telephone answering service? Let’s talk about how to get the most out of your new reception & customer service team.
It goes without saying that you need to be answering your phone if you’re a business owner. However, this is true for every member of staff you have, calls need to be answered and queries need to be handled.
What if you’re not a big company? What if the business is just you or things are just starting out? What’s most important is what do your customers think? Can you trust that if callers don’t get through to you then they are happy to leave a voicemail or listen to the ringing of the phone?
First impressions count a lot in this day and age. While it isn’t a nice thing to admit; many studies have shown that first impressions are long-lasting and say a lot about what kind of business you are dealing with. Nothing could be more damaging to a business than the phone not being picked up.
Now, this can be quite understandable for some businesses out there, especially if they have advertised themselves as solo operations, but only some. The argument can be made that every small to medium business will require some form of front line customer service. The real question that everyone’s asking is what can be gained using a virtual office & telephone answering service?
Treat your virtual office provider as an extension of your business.
One of the first things to know about Flexy Office is that we train staff to be comfortable and confident answering any phone call. They are trained to understand your business and understand your calls. So that you can trust us with making a good first impression and provide continued support.
Secondly, the price for what you need can be very affordable for any business. With some telephone answering packages made for low users just starting off OR established businesses looking to expand. You could be seeing a difference between a service costing £50 per month to employing someone costing up to £1000 per month. Not to mention everything that you need to set up when hiring too!
Your telephone answering service needs you to treat them as one of the team. Keep them in the loop and email often. This way your receptionists will have access to the latest information just as if they were in the office with you. Small details can make the difference between sounding robotic or sounding genuine.
Most importantly it would be wise to write out a sort of FAQ with basic details. This can help out by taking the pressure off you having to answer every query. It can also help your customer service team sound more informed.