Call routing or IVR phone systems are ideal for information lines where the caller can access the information they require efficiently and quickly using their keypad rather than talking to a human. They can also contain many attributes such as date & time, playing announcements, keypad selected options and more.

Some of our London virtual office clients use this as an out of hours call answering option where the caller can hear a message or be put through to an emergency contact number – this has the added benefit of allowing your customers to contact you in emergencies without providing them with your personal contact number.

Examples of call routing are phone and insurance companies

Our automated call system can be tailored to your specific needs allowing you to ask callers if they’d like to leave a message, listen to an announcement or be put through to a live operator.

Without a doubt when your callers call in they need to be put through to the correct department or person, having call routing is the best way to showcase your business as established and much larger.

With our call routing service, you can also make as many changes as you like throughout the month. We can always make the options as complex as you need for them to be made, all at the time price. Get in touch or email us a flow chart example of what you need and we will make it happen.

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