| 1. What do you need to provide to set up? | We require the first month’s payment in advance, proof of address and one copy of ID. |
| 2. What can the call routing do? | Using our call routing options means that many variables can be put in place. For example, calls can be diverted at different times during the day, various days of the week or you can choose to have announcements played at the start of your calls. |
| 3. How much information will you know about my company? | Our operators will answer calls just like they are your staff; this does mean that we need up to date information. Any changes from being unavailable on the day, or taking on a new member of staff, then let us know. |
| 4. Can I use the address to register the company? | If you have set up the mailing address service then you can use the 17 Ensign House address on Companies House as the registered address. |
| 5. What if I register and haven’t set up the mailing address service yet? | Any post received that isn’t set up will be returned to the sender straight away. |
| 6. Are my call routing options set in stone? | No, you can change them as much as you like. When we first set up your call routing we will go over what you need and test it for you. We do recommend that you also test it to make sure you are satisfied with the arrangement. |
| 7. Who is going to record the voicemail & announcements for my service? | Usually, we default to recording the messages and announcements for you. Simply tell us what you would like to say and we will record it. |
| 8. Can we use other voices for the recordings? | If you would prefer to record your own messages or announcements, just use the Sound Recorder application on your phone or PC and send the file over to us. |
Do you still have questions? Call 0207 863 7500